FAQs
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Section 1. Payment
To make the payments at our online store safe and secure enough, we have adopted the latest payment encryption technology. We has applied the SSL(encryption link) to avoid any information leakage.
We work with the most popular banks and e-commerce payment experts. We support PayPal,Visa, Maestro, American Express, JCB ,Discover, Diners Club, Unionpay, Visa Electron, Cartes Bancaires and klarna.
Q1: What currency will my payment be billed in?
A: The currency used on the domain (asaprider.com) is USD, If you need use with local currency we need to exchange to the corresponding exchange rate before we can settle.
Q2: Why my payment failed?
A: If you pay by credit card, for security reasons, there is a possibility that our system may deny your credit card payment during the checkout process. Under this situation, here are 4 solutions for you:
1.Check Your Internet Situation and Avoid do Payment Oversea or not use a Public Wifi.
2. Verify Card Details: Double-check that you've entered the correct credit card number, expiration date, CVV, and billing address.
3. Contact Your Bank: Sometimes, your bank may block the transaction for security reasons. You may need to authorize the payment by contacting them directly.
4. Try an Alternative Payment Method: Consider using another card or payment option, such as PayPal or a digital wallet, if available.
Q3: How to Chose Another Payment Method？
Step 1: Select PayPal still at the checkout page & click the complete order button.
Step 2: Then you’ll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don’t have to register for PayPal).
Step 3: Then you can complete your order with your Credit/Debit card.
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2. Pay via PayPal or Klarna. If you have a PayPal account, we recommend that you pay via PayPal. *Currently Klarna is only available for US orders.
3. Switch to your other credit/debit card.
4. Call the customer service number on your credit/debit card.
Let them know you are authorizing the payment. Once they put an authorization through, you’re able to process your payment once more on our website and the order will be accepted.
Section 2. Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Processing time: 1-3 Business Days
Shipping time: 3~10 Business Days
Delays: If your order doesn’t arrive within 14 business days, contact us at info@asaprider.com.
Pre-Orders/Backorders: Check the product page for specific shipping dates.
Shipping methods:
Shipping Partners: UPS and FedEx.
Shipping fee:
Cost: Free shipping on all orders.
Restocking Fee:
Order Cancellation: Rejecting a shipped package incurs a 10% fee.
Return Shipping Cost: $150, with a provided return shipping label.
Defective Returns: No restocking fee if returned within 15 days. Notify Customer Service for approval.
Accessories: Non-quality problem accessories are non-returnable.
Tracking Your Order:
Order Number: Use it to track your shipment.
Further Information: Email info@asaprider.com; responses within 24 hours.
Delivery Issues: Contact us within 3 business days if your bike shows as delivered but hasn’t arrived. After 3 days, liaise directly with the logistics company.
Lost/Damaged Shipments: Contact the logistics company directly. Email us for additional support if needed, but we may only direct you to the logistics company.
Need More Help?
Section 3. Products FAQs
The Battery Life Of An E-Scooter or E-Bike Typically Ranges From 15 To 40 Miles Per Charge, Depending On The Model, Battery Capacity, Rider’S Weight, Terrain, And Riding Style. Regular Maintenance And Proper Charging Can Help Maximize Battery Life.
While Many E-Scooters or E-Bikes Are Designed With Water-Resistant Features, It'S Generally Advised To Avoid Riding In Heavy Rain. Wet Conditions Can Affect Traction, Braking, And The Electrical System. Always Check Your Product Specific Water Resistance Rating And Manufacturer'S Recommendations.
The Legality Of Riding E-Scooters or E-Bikes On Sidewalks Varies By Location. Many Cities Have Specific Regulations That Require E-Scooters To Be Ridden On The Road Or Bike Lanes. Always Check And Follow Local Laws And Regulations Regarding E-Scooter or E-Bike Use.
The Maximum Speed Of E-Scooters or E-Bikes Varies By Model, Typically Ranging From 15 To 28 Mph. Some High-Performance Models May Offer Higher Speeds, But Local Laws Often Impose Speed Limits For Safety Reasons.
Licensing Requirements For E-Scooters Differ By Region. In Many Areas, E-Scooters Are Classified As Low-Speed Electric Vehicles, Which Do Not Require A Driver'S License. However, Some Places Might Require A Valid Driver'S License, Registration, Or Minimum Age. Always Check The Local Regulations In Your Area.