Return & Refund Policy

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns

Return requests for electric scooters, e-bikes, and accessories must be made within 14 days of delivery.

For non-quality-related returns, the product must be unused, in the same condition as received, and in its original packaging. All included accessories and manuals must be returned. For defective, damaged, or incorrect items, contact us for return assistance. A valid proof of purchase is required for all return requests. Please contact info@asaprider.com for approval and return instructions before shipping your item.

Refunds

Once your return is received and inspected, we will email you a notification of receipt and let you know whether your refund has been approved or rejected. We process approved refunds within 2 business days of approval. After processing, it may take 5–10 business days for the refund to appear in your original payment method, depending on your bank or card issuer.

Late or Missing Refunds

If your refund has not appeared within 10 business days after it was processed, please follow these steps:

• First check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and you still have not received your refund, please contact us at info@asaprider.com.