Shipping policy
SHIPPING INFORMATION
Shipping Locations:
Free Shipping: Available only to the lower 48 states of the US.
Electric Scooters & E-bikes: Currently sold and shipped only within the contiguous 48 United States. Complete vehicles are not shipped to Hawaii, Puerto Rico, Alaska, PO Boxes, or APO addresses.
Accessories: Worldwide shipping is available. Contact info@asaprider.com to confirm shipping availability and rates for your destination.
Processing Time:
In-Stock Orders: The time frame of an order delivery is divided into two parts:
Processing time: 1-2 Business Days
Shipping time: 2–4 Business Days
Delays: If your order doesn’t arrive within 14 business days, contact us at info@asaprider.com.
Pre-Orders/Backorders: Check the product page for specific shipping dates.
Shipping methods:
Shipping Partners: UPS and FedEx.
Shipping fee:
Cost: Free shipping is available to the lower 48 states of the US.
Customs duties:
Paid by buyer.
Restocking Fee:
Order Cancellation: Rejecting a shipped package incurs a 10% fee.
Return Shipping: Quality-related returns (defective, damaged, or incorrect items) are free and include a prepaid return label. For non-quality-related returns, customers are responsible for return shipping costs.
Defective Returns: No restocking fee if returned within 14 days. Notify Customer Service for approval.
Accessories: Returns may be requested within 14 days of delivery, including non-quality-related returns. For non-quality-related returns, items must be unused, in the same condition as received, and in their original packaging; customers are responsible for return shipping costs. Quality-related returns (defective, damaged, or incorrect items) are free and include a prepaid return label. Please contact info@asaprider.com before returning an item.
Tracking Your Order:
Order Number: Use it to track your shipment.
Further Information: Contact us at info@asaprider.com. You may message us anytime; our support team replies during business hours.
Delivery Issues: If your bike shows as delivered but has not arrived, contact us within 3 business days. We will help investigate with the carrier and advise on next steps.
Lost/Damaged Shipments: Contact us promptly with your order number and, for damaged shipments, photos of the item and packaging. We will assist with the carrier claim and next steps.